1. Satisfaction Guarantee
We want you to be completely satisfied with Use AI. If you are not happy with your PRO subscription, you may request a full refund within 7 days of your initial purchase. No questions asked.
2. Eligibility for Refund
- First-time subscribers: Eligible for a full refund within 7 days of the initial subscription purchase.
- Renewal payments: Refund requests for renewal charges must be submitted within 48 hours of the charge date.
- Trial subscriptions: If you cancel during a trial period, you will not be charged.
3. How to Request a Refund
To request a refund, please contact our support team:
- Email: [email protected]
- Include your registered email address and the reason for your request
We aim to process all refund requests within 3-5 business days. Refunds are issued through the original payment method via our payment processor, Paddle.
4. Cancellation
You may cancel your subscription at any time. Upon cancellation:
- You will continue to have PRO access until the end of your current billing period
- Your subscription will not renew at the next billing cycle
- No further charges will be applied
To cancel, go to your account settings or contact our support team at [email protected].
5. Non-Refundable Situations
- Refund requests submitted after the 7-day window (for initial purchases) or 48-hour window (for renewals)
- Accounts terminated due to violation of our Terms of Service
- Partial billing periods are not eligible for prorated refunds
6. Contact Us
For any refund-related questions, please reach out to:
Use AI Inc.
2093 Philadelphia Pike #7776
Claymont, DE 19703, USA
Email: [email protected]